Senior Community Manager

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. 

Why you’ll love working at Mindspace? 

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. 

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. 

About the position

Each Mindspace location has its conductor who orchestrates it all - the Senior Community Manager. This full time position is based in Washington DC. You will report directly to the city lead and will operate as the owner of the space, responsible for reducing churn, helping sell and sign up to members, as well as train and manage the rest of your on-site team including the community manager and community associate. Lastly, you’ll be responsible for ensuring the building holds up to the standard for Mindspace’s immensely engaging atmosphere.

Responsibilities

• 100% client facing, create an all-round amazing customer-journey experience, ensuring that ours members feel welcomed and want to come in each and every day
• Help drive sales via outbound and inbound strategy, goal setting, and execution
• Reduce member churn with a focus on increasing length of time members stay at Mindspace
• Help drive additional revenue through renewal increases and hosting external events to better support the community and our members 
• Improve procedures using existing and new metrics and KPI’s
• Train and grow the community management team
• Be the loyal person of contact for community members, solving all member-related issues
• Help establish a strong local community via individual networking efforts
• Create an inclusive environment that fosters collaboration and creativity - both internally and externally