*5850 
City Lead
Berlin
About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you’ll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.
About the position
MINDSPACE is looking for a City Lead to lead our team in Germany. This full-time position is based in Berlin, reporting to the General Manager, and entails managing Mindspace Berlin and Hamburg sites. The position requires managing the local team, sales, customer service, and operations, while serving as a facilitator for interactions with Mindspace HQ in Israel. An ideal candidate will be a team-player with a hefty background in management, and a high drive to get things moving in a fast-paced environment.
The main responsibilities of a City Lead at MINDSPACE include (but are not limited to):
MINDSPACE is looking for a City Lead to lead our team in Germany. This full-time position is based in Berlin, reporting to the General Manager, and entails managing Mindspace Berlin and Hamburg sites. The position requires managing the local team, sales, customer service, and operations, while serving as a facilitator for interactions with Mindspace HQ in Israel. An ideal candidate will be a team player with a hefty background in sales and management, and a high drive to get things moving in a fast-paced environment.
The main responsibilities of a City Lead at MINDSPACE include (but are not limited to):
- Lead, grow and develop a team of sales, community and operations managers.
- Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
- Together with the Sales Managers, manage sales efforts & implement solutions to improve business performance in the city.
- Accountable for driving the highest levels of member satisfaction.
- Accountable for member retention.
- Work closely with the Operations Manager to ensure operations run smoothly through Belin branches.
- Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
- Be the POC for all corporate matters between the German market & MINDSPACE HQ.
- Monitor budgets, collection, KPIs, and market’s performance.
- Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
- Nurture Mindspace’s brand through PR efforts, events, and liaison with the Marketing department
Requirements
Experience & Minimum Qualifications:
- 4+ years experience in managing a team and leading a business unit
- 3+ year of sales and/or customer service
- Experience working in international environment - an advantage
- College degree in Business Management, Economics, Hospitality, Consulting or similar
- MBA - advantage
- Strong verbal and written communication skills
- Proven ability to drive revenue and/or build winning teams
- Fluent English and German
Critical Competencies for Success:
- You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE Germany
- You must be a great communicator who is able to clearly convey messages in written and oral form
- Analytical skills, organizational skills and good time-management - are key for this position.
- Experienced working with people & managing cross-functional teams? Good- that’ll take you a far way here
- Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter
Benefits
At Mindspace, we understand that work is more than just a job. That's why we provide our employees with exceptional benefits, such as:
- Generous annual leave allowance
- Meal benefits via a lunch card
- Gift vouchers on birthdays and Christmas
- Access to a mental health app
- Subsidized public transport subscriptions
- Engaging team and end-of-year events
We're a people-centric organization committed to ensuring our employees excel in learning, growth, and impact, and receive acknowledgment for their outstanding contributions. We offer continual growth opportunities and ensure swift integration into the team through a thorough onboarding process.
Join us!
