About The Position
Imagine your dream office... Now, try again.
Mindspace is the rapidly growing global provider of inspiring coworking spaces for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers.
Who is the IT Specialist?
This full-time position is based in Berlin and reports directly to the IT lead. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems and projects
Your day at Mindspace
As an IT Specialist you will be responsible to provide technical support and guidance to the Mindspace members and all the IT projects and support.
What you will be responsible for, mainly:
Maintaining communication with the Operations Manager and ensuring that branch policies are in line
Providing technical support and guidance to the Mindspace members
Integration of new technology systems throughout the German market
Network administration - VLANs, Switches,VoIP
Managing network printers - installing and configuring
Maintain and operate conference rooms AV systems
Documentation and developing training materials as needed
Experience & Minimum Qualifications:
Bachelor’s degree preferred, but not essential
3-4 years of Helpdesk or Deskside support experience - a must
Hardware and troubleshooting skills - a must
Familiarity with Cisco Meraki - a must
Experience in a global company - preferred, but not required
Strong customer relations experience
Experience with maintaining a network computing environment, delegating tasks and responsibilities to co-workers and maintaining the timely completion of tasks
Knowledge in Microsoft Windows 10 and Mac OS
Google workplace and Office 365 experience
Ability to support over the regular work hours
Excellent English communication skills, with the ability to explain technical terminology to non-technical end users
Critical Competencies for Success:
You must be a detail oriented person with strong multitasking abilities
You must be self-motivated and directed
Attention to detail
Exceptional communication and interpersonal skills are essential for this role
The golden rule for this role? Be hands on, hand on, hands on
Are you a people’s person? Good - you should be customer centric and able to identify members’ needs.
Be goal oriented, a go-getter, and result driven.
A practical, fast-thinker and creative problem solver with critical thinking and analytical skills is needed to get the job done
Be familiar with and passionate about the startup ecosystem
Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter
Mindspace is an equal opportunity employer
Other benefits include marvelous weekly happy hours, discounts at various restaurants, lectures and events hosted by influential leaders or companies, and more!
Please submit your application in English
Our benefits include marvelous weekly happy hours, discounts at various restaurants, lectures and events hosted by influential leaders or companies, and more!