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Imagine your dream office... Now, try again.
Mindspace is the rapidly growing global provider of inspiring coworking space for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers.
Who is the Senior Community Manager?
The Senior Community Manager is the heart, mind, and soul of our locations, the Mom and Dad. This full-time position is based in Washington, D.C. You will report directly to the general manager and will be running the show at your location, responsible for all sales aspects as well as training and managing the local team, and setting the standard for Mindspace’s immensely engaging atmosphere.
Your day at Mindspace
Every day at Mindspace is exciting, filled with new surprises, many faces and loads of adventures. You lead by example and inspire your team to be proactive in looking after all member needs, encouraging collaboration amongst the community and being the life of the party. You along with your team must nurture the Mindspace community and help it grow.
What you will be responsible for, mainly:
Drive sales via strategy and goal setting, and seeing their execution by setting an example to your team. Create an all-around amazing customer-journey experience for every single Mindspace member. Train and grow the community management team. Ensure the smooth-running operations and maintenance of your location. Improve procedures using existing metrics and KPI’s. Establishing a strong local community via event planning and individual networking efforts. Create an inclusive environment that fosters collaboration and creativity - both internally and externally.
Do you have the following experience?
- Four-year college degree MBA/MA (an advantage)
- Experience in Sales (an advantage)
- Experience in Real-Estate (an advantage)
- Experience in team management (a must)
- Great verbal and written communication skills
Critical competencies for success:
It’s all about people! Heading the Community Management team means always being attuned to people’s needs and being customer-centric. Be able to manage a growing team in a fast-paced environment. Getting the job done is critical. You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you. You should be a results-driven individual who, with very thorough processes, is a great methodologist. Multi-tasking should be a breeze for you. Be familiar with the startup ecosystem and with the daily happenings of the city in which you are based. Fired up about Mindspace; you are ready to live, eat and breathe Mindspace, spreading the love to everyone you encounter.
Mindspace is an equal opportunity employer.
Other benefits include marvelous weekly happy hours, discounts at various restaurants, lectures, and events hosted by influential leaders or companies, and more!